64jl Privacy Policy – How We Handle Your Personal Data

Overview

This Privacy Policy applies to all users of the 64jl website and mobile application, including anyone who registers an account, makes a deposit, places a bet, or otherwise interacts with the platform. It covers how we collect, store, process, and protect personal information in connection with our services, which are available exclusively to players in the Philippines.

By creating a 64jl account, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, you can reach us at [email protected] at any time.

Information We Collect

We collect personal information from you in several ways — directly when you register or contact us, automatically as you use the platform, and from third parties where necessary to verify your identity or process payments.

Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Home address (city, province, postal code)
• Username and password (stored in encrypted form)
• Government-issued ID and selfie (for identity verification / KYC)
• Payment information such as bank account details or e-wallet identifiers
• Any information you provide when contacting our support team

Information Collected Automatically

• Device type, operating system, and browser version
• IP address and approximate location
• Pages visited, session duration, and navigation patterns
• Betting and gaming activity, transaction history, and account actions
• Cookies and similar tracking technologies (see the Cookies section below)

Information from Third Parties

We may receive information about you from payment processors, identity verification services, or fraud prevention providers. This information is used only to verify your identity, process transactions, and keep the platform secure.

How We Use Your Information

The table below summarises the main purposes for which we use your personal data and the basis on which we do so.

We do not use your personal data to make automated decisions that have a significant legal or similarly serious effect on you without human review.

Who We Share Your Information With

64jl does not sell your personal information to third parties. We may share your data only in the following circumstances:

Service Providers

We work with trusted third-party companies that help us operate the platform. These include payment processors, identity verification providers, IT infrastructure and hosting services, and customer support tools. These providers are only permitted to process your data as instructed by us and are bound by confidentiality obligations.

Legal and Regulatory Requirements

We may disclose your information to law enforcement, government agencies, or other authorised bodies when required to do so by applicable law, court order, or other legal process. We will only share the minimum information necessary to comply with such requirements.

Business Transfers

In the event that 64jl undergoes a merger, acquisition, or transfer of assets, your personal data may be transferred as part of that transaction. We will notify you if this occurs and ensure your data continues to be protected.

Cookies and Tracking Technologies

64jl uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use the platform. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These cannot be disabled — they handle things like session authentication and security tokens.
• Functional cookies: Remember your preferences such as language settings or previously viewed sections.
• Analytics cookies: Help us understand which parts of the platform are most used, so we can improve performance and user experience. Data collected is aggregated and does not identify you personally.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to log in or use certain features of the platform.

How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a reasonable period afterwards, in line with our legal obligations and legitimate operational needs.

• Account registration data is kept for the duration of your account and for a defined period after closure.
• Transaction records and betting history are retained as required for financial record-keeping and dispute resolution.
• Identity verification documents are stored securely and retained only as long as required by applicable compliance requirements.
• Support communications are kept for a reasonable period to allow for follow-up and quality review.

When data is no longer needed and there is no legal reason to retain it, we securely delete or anonymise it so it can no longer be linked to you.

How We Protect Your Data

We take the security of your personal information seriously. The measures we have in place include:

• SSL encryption on all data transmitted between your device and our servers
• Encrypted storage of passwords — we never store them in plain text
• OTP-based authentication for account login and sensitive account actions
• Access controls that limit which staff members can view sensitive account data
• Regular security reviews and monitoring for suspicious activity

While we make every effort to protect your information, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials or OTP codes with anyone.

Your Rights Over Your Personal Data

As a 64jl account holder, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to correction: If any of your information is inaccurate or incomplete, you can request that we update it. You can also update many details directly from your account settings.
• Right to erasure: You may request deletion of your personal data in certain circumstances, such as after account closure, subject to our legal retention obligations.
• Right to restrict processing: In certain situations, you may ask us to limit how we use your data while a concern is being resolved.
• Right to data portability: Where applicable, you may request a copy of your data in a structured, commonly used format.
• Right to object: You may object to certain uses of your data, including any use for analytics or platform improvement.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

Minors and Age Restrictions

64jl is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that a registered account belongs to someone under the minimum age, we will suspend the account, delete the associated personal data where legally permissible, and return any deposited funds after review.

If you believe a minor has registered on the platform, please contact us immediately at [email protected].

Contact and Privacy Enquiries

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please get in touch with our support team. We are available around the clock and will do our best to address your concern promptly.

You can reach us at: [email protected]

For related platform policies, you may also review our Terms & Conditions and Responsible Gaming pages.